Access Netgear Genie

How Do I Access Netgear Genie: Complete Guide

The website may not load if your router’s firmware is damaged. The discussed error may also be brought on by incompatible browsers or a corrupted browser cache.

When trying to log in to the router’s administration page using, the affected user receives the error message. This problem affects all Netgear routers, regardless of operating system or model. Certain customers also experienced the problem during the first router setup. If you are wondering how to access Netgear genie, this post will help you.

Ensure you log into the Netgear router with the correct user name and password before proceeding with the troubleshooting process (admin and password are the default values). Remove all additional network connections, whether wired, wireless, corporate, or VPN, from your computer (a single connection, either wireless or wired to the Netgear router). Also, turn off any browser add-ons that prevent ads from showing.

If you’re having trouble getting to the page, make sure you’ve uninstalled the Netgear Genie program. You can also try connecting to from a different computer and entering your router’s IP address using a different port on your computer.

Restart the router and computer

The router’s problems may stem from a fleeting software or network issue. The situation you describe is typical and does occur frequently. Rebooting the router and computer should fix the problem.

  • Stop using the Internet and turn off your computer and router.
  • It’s time to unplug your router’s power source.
  • Disconnect the power cable from the router and wait at least 30 seconds before reconnecting it.
  • Start your computer up and wait for it to boot up fully.
  • Then, switch on the router and see whether you can log in to it using

The Alternate Method: Switching the Type of Connection You’re Using

This problem could occur if your device’s connection settings are incorrect or the router blocks access to its configuration page from your preferred connection type (wired or wireless). Changing the method of connection could be the answer here.

  • Using an ethernet cable to link your router and computer is a good idea if you’re experiencing trouble logging into over a wireless connection.
  • Similarly, switching to a wireless connection may solve problems with a wired network. Switch to the 5 GHz spectrum if you’re having trouble with the router on 2.4 GHz.

Access the router’s control panel using its IP address

To access Netgear genie or, Netgear employs Domain Name System lookups. If your computer cannot contact its DNS server, the address won’t be resolved, and you’ll see the error in question. You can try accessing the router’s administration page through its IP address if this is the case. An IP address is a unique number that identifies your router on the internet.

  • To open the Command Prompt, select Windows, then type CMD into the search field. Then, select “Command Prompt” from the list of outcomes.
  • At the prompt, enter the following command and hit Enter.
  • Next, open a web browser and type the address above (without HTTP or HTTPS) into the address bar to see if the administration interface loads properly.

Clearing the browser’s cache

Like many other programs, your browser employs a cache to save time and provide a better overall experience. If your browser’s cache becomes corrupt, you may be unable to access the router’s administration page. The issue may be remedied by clearing the browser’s cache in this case.

You can use the methods below with any browser you like; however, we’ll use Chrome as an example. Instead of clearing your cache, you could try browsing in private or incognito mode (provided that no extensions are enabled in these modes).

  • To Netgear, genie access point the menu, open Chrome, and look for the three dots ( ) in the window’s upper right corner.
  • Select Clear Browsing Data from the More Tools submenu.
  • Finally, choose the period and the categories to be deleted (it will be better to select all the categories and the time of All-Time).
  • Select the Clear Data button and then wait for the process to finish.
  • The next step is to see if loads successfully.

Switch to a different browser or switch to Internet Explorer mode in Edge

The login problem may stem from a browser bug that hasn’t been fixed yet. This scenario may remedy the issue by switching to a different browser.

  • Try a new browser out by downloading one now (preferably Firefox).
  • Open up the recently installed browser and see whether you can get to
  • You can utilize Internet Explorer Mode in Microsoft’s Edge browser if you’d instead not switch to another platform.
  • Start up Microsoft Edge and go to the menu in the top right (near the window’s top right corner).
  • Next, select Preferences from the context menu.
  • Next, choose Default Browser in the window’s left pane.
  • The next step is to restart the Edge browser after enabling the option to refresh sites in Internet Explorer mode.
  • Test your connection to when the device has restarted.

Attempt a Device Running a Different Operating System

The issue may be operating system-specific. In this scenario, switching to a device running a different operating system could be the answer.

If you are experiencing trouble accessing on a Mac or PC, you can try using the mobile browser or Firefox focus app on an Android phone, or you can use the Netgear Nighthawk or Netgear Genie app.

If you cannot visit while using an Android device, trying to use a Mac or PC may help.

Remove Your Virus Protection Software

Your antivirus software cannot be underestimated when protecting your computer and its contents. However, Netgear genie access control or network resources from these apps is known to cause a number of problems. If your antivirus software is preventing you from visiting, you may get the error in question. This is a common problem with antivirus software like Kaspersky and Norton. For illustration, we will use the Kaspersky anti-virus program, but you should use the procedures outlined in your software.

  • To temporarily disable Kaspersky’s protection, right-click its system tray icon and select the option from the context menu that appears.
  • When you select By User Request, a window will appear explaining that Kaspersky has been disabled.
  • You should now see if loads successfully.
  • If it doesn’t open automatically, click the Windows button and then type “Control Panel” into the Windows Search box. Then, click the Control Panel in the list of results.
  • Afterward, restart your computer after completing the uninstallation of Kaspersky.
  • After the reboot, go to and see if you can log in.

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